Privacy Policy

1. Introduction

EDService LLC ("we," "our," or "us"), doing business as EDService Appliance Repair, provides residential appliance repair and diagnostic services across Plano, Frisco, McKinney, Allen, and surrounding North Texas communities. We respect your privacy and are committed to protecting the personal information you share with us through our website (edservicetx.com), appointment booking tools, phone communications, and in-person service visits.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our services.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Contact Information: Full name, telephone/mobile number, email address, and service address (including street, city, state, and ZIP code).
• Service & Appliance Details: Appliance brand, model number, serial number, description of the malfunction or issue, and service history.
• Appointment & Transaction Details: Scheduled appointment times, technician notes, quotes, invoices, and payment confirmation status (we do not store full credit card numbers on our local servers).
• Communications: Records of inquiries, messages submitted via web forms, customer feedback, and service calls.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Scheduling, confirming, and fulfilling your appliance repair requests and service calls.
• Dispatching technicians to your home or property in a timely manner.
• Sending appointment reminders, arrival notifications (ETA), estimates, and invoices.
• Answering inquiries, troubleshooting appliance issues, and providing customer support.
• Fulfilling our warranty commitments and maintaining repair records.
• Complying with applicable legal, tax, and accounting requirements.

5. How We Share Information

We do not sell, rent, trade, or monetize your personal information. We only share information with trusted third-party service providers who assist us in operating our business under strict confidentiality agreements:

• Service Providers: Platforms that provide appointment scheduling software (such as Flycust), email delivery, and secure payment processing.
• Legal Requirements: When required by law, subpoena, or governmental regulation to protect the rights, safety, and property of our business, customers, or the public.

Our website may use cookies and standard web tracking tools (e.g., Google Analytics / Google Tag Manager) to understand site traffic, analyze customer interactions, and improve website performance. You can set your browser to refuse cookies, though some features of the site may function with limited efficiency.

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. We retain personal data for as long as necessary to fulfill service commitments, maintain warranty records, and comply with state and federal legal obligations.

8. Your Privacy Rights & Choices

Depending on your jurisdiction, you have the right to:

• Request access to the personal information we maintain about you.
• Request correction or updating of inaccurate records.
• Request deletion of your non-essential personal information, subject to legal and record-retention requirements.
• Opt-out of promotional communications or SMS notifications.

To exercise these rights, please contact us using the contact information below.